Improve build and deploy IT services, making sure that changes to services and service management processes are carried out in a coordinated way.
- Change Management
- Control the lifecycle of all Changes, and enabling beneficial Changes to be made, with minimum disruption to your IT services.
- Change Evaluation
- Assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
- Project Management (Transition Planning and Support)
- Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time, and quality estimates.
- Application Development
- Make available applications and systems which provide the required functionality for IT services. Our process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
- Release and Deployment Management
- Plan, schedule, and control the releases to test and live environments. Our primary goal is to ensure that the integrity of the live environment is protected and that the correct components are released.
- Service Validation and Testing
- Ensure that deployed Releases and the resulting services meet customer expectations and verify that IT operations are able to support the new service.
- Service Asset and Configuration Management
- Maintain information about Configuration Items required to deliver an IT service, including their relationships.
- Knowledge Management
- Gather, analyze, store and share knowledge and information within an organization. Our primary purpose is to improve efficiency by reducing the need to rediscover knowledge.