Let continually improves the effectiveness and efficiency of services and processes.
- Service Review
- We review business services and infrastructure services on a regular basis. Our aim is to improve service quality where necessary and to identify more economical ways of providing a service where possible.
- Process Evaluation
- Let evaluates processes on a regular basis. Our strategy includes identifying areas where the targeted process metrics are not reached and holding regular benchmarking, audits, maturity assessments, and reviews.
- Definition of CSI Initiatives
- Define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf or initiatives which require some cooperation.
- Monitoring of CSI Initiatives
- Ensure improvement initiatives are proceeding according to plan, and introduce corrective measures where necessary.