Together, let’s improve the stage of your lifecycle includes the design of new services, as well as modifications and improvements to existing services
Design Coordination
We improve all service design activities, processes, and resources, to ensure the consistent and effective design of new or changed IT services, service management information systems, technology, processes, information, and metrics.
Service Catalogue Management (SCM)
We guarantee that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally, this approach provides vital information for all other Service Management processes.
Service Level Management (SLM)
We design Service Level Agreements with you in accordance with the agreed service level targets, this approach ensures that all Operational Level Agreements and Underpinning Contracts are appropriate, monitor, and report on service levels.
Risk Management
We improve the assessment and identifying control risks, this approach includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
Capacity Management
We ensure that the capacity of IT services can deliver the agreed service level targets in a cost-effective and timely manner. We consider all resources required to deliver the IT service, and plans for short-, medium- and long-term business requirements.
Availability Management
Together we define, analyze, plan, measure, and improve all aspects of the availability of IT services, to ensure that all IT processes, tools, roles, etc. are appropriate for the agreed availability targets.
IT Service Continuity Management (ITSCM)
We help to manage risks that could seriously impact IT services, ensuring that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Together we design to improve support for Business Continuity Management.
Information Security Management
We ensure the confidentiality, integrity, and availability of an organization’s information, data, and IT services.
Compliance Management
We design IT services, processes, and systems that comply with enterprise policies and legal requirements.
Supplier Management
Together we ensure that all contracts with suppliers support the needs of the business and that all suppliers meet their contractual commitments.