Let make sure IT services are delivered effectively and efficiently, fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
- Event Management
- We make sure CIs and services are constantly monitored, and filter and categorize Events in order to decide on appropriate actions.
- Incident Management
- Together let manage the lifecycle of all your Incidents. Our primary objective is to return the IT service to users as quickly as possible.
- Request Fulfilment
- Respond to service requests efficiently, which in most cases are minor (standard) changes (for example, password change requests) or requests for information.
- Access Management
- Grant authorized users the right to use a service while preventing access to non-authorized users. Execute policies defined in Information Security Management. Our strategy is based on Rights Management and/or Identity Management.
- Problem Management
- Manage the lifecycle of all Problems. Our primary objectives are to prevent Incidents from happening and to minimize the impact of incidents that cannot be prevented. Proactive attitude analyzes Incident Records and uses data collected by other IT Service Management processes to identify trends or significant Problems.
- Facilities Management
- Manage the physical environment in which the IT infrastructure is located. We include all aspects of physical environment management, for example, power and cooling, building access management, and environmental monitoring.
- Application Management
- Let us improve your applications throughout their lifecycle.
- Technical Management
- We provide technical expertise and support for the management of the IT infrastructure.